To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If for any reason you item is not deliverable and is return to the store you will be issued a store credit for the purchase price of the items (minus shipping fee). Make sure to carefully check your address. In the event that you request us to reship your order, there will be a $9.95 shipping and handling fee.
Shipping fees are non-refundable. If you refuse any shipments from TheUtopiaBoutique.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service, UPS, FedEx or DHL. The Utopia Boutique will not be held responsible for packages that show delivered.
Just a reminder that you will receive your order within 5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
- Standard Shipping: $8.99 (5 business days)
- Canada: $19.99
- Rest of the World: $29.99